-655 Quality Management in Healthcare

This course in Quality Management provides a systematic approach to improving and managing quality in healthcare organizations. It is designed for healthcare managers and executives. Students will learn both the conceptual and practical aspects of health care quality. A number of quality management and performance tools and techniques will also be introduced. These include Failure Mode and Effect Analysis, Cause-Effect diagrams, Flow Charts, Pareto Diagrams, Function Deployment Matrices, Histograms, Data Sheets, and Control Spreadsheets.