ORGL-53800 Conflict Management and Employee Engagement

This course examines various strategies to strengthen organizational efficiency and employee engagement by facilitating productive work relationships and implementing conflict management tools. The course explores common causes of conflict in a diverse workplace environment as well as successful approaches for negotiation and conflict resolution. We will leverage assessment tools to support students to gain a greater awareness of their own conflict management patterns and how to embrace additional approaches to reach win-win outcomes that can foster motivation, engagement and performance on the job. Contemporary approaches to employee motivation and engagement will be examined as well.