400

This course is an advanced course in the study of quality and its relationship to customer service; the measurement of customer expectations, providing quality customer service, and researching and measuring customer satisfaction in an effort to improve management and organizational quality are studied. The concept of service and the linkages to the functional areas of marketing, operations, and human resources of an organization will be discussed as applied to a variety of settings. The development of a plan for improving the quality of customer service in an organization will be the culminating project for the course.

Students will learn how to develop the capacity to think strategically about an organization, its position in the hospitality industry and among competitors, and how to gain a sustainable competitive advantage. By utilizing the case analysis method, methods for strategic decision-making and action alternatives will be explored; also included is the development of comprehensive business strategies by identifying strategic options, policies, procedures, budgets and timelines. An understanding of the global marketplace and its impact on strategic analysis and planning in the hospitality industry are covered in this course. This course serves as the capstone learning experience for the degree program.

Programming for mobile devices requires knowledge of in a wide range of computer science topics including human-computer interaction, memory management, processing power, and communications technologies. This course explores video game development focusing on issues specific to mobile devices. Topics that will be addressed include user interfacing, hardware devices, telephony, GPS systems, notifications, and application frameworks for mobile devices. Students will develop using both simulators and actual mobile devices. Work will be done individually and in teams.

Fundamentals of computer and network security and information assurance. Topics include access control, authentication, trusted computing, software security and vulnerabilities, operating system security models, how various kinds of malware function, network security devices and architecture, computer hacking techniques and countermeasures, intrusion detection, cryptography, wireless security, and network security protocols.

This is a one-semester course focusing on cryptography and network security. Three areas of emphasis include: symmetric key encryption, public key encryption, and network security practices. The mathematical concepts underlying encryption algorithms will also be presented.

Methods, strategies, and tools for implementing software systems, particularly as part of a development team. Topics include the software development life cycle, Unified Modeling Language, software testing techniques, software security, open-source development, requirements gathering and documentation, maintenance, and basic software project management.

This course provides a study of the structures of selected programming languages related to ALGOL 60 and LISP.  Emphasis is placed on semantics rather than syntax of the programming languages.  Backus-Naur Form, recursion, parameter transmitting techniques, and an introduction to formal language theory is covered.  Functional programming is discussed.  A term project is required.

This course covers various topics, with areas of concentration on communications devices, protocols, standards, networking topologies, hardware, software, design, installation and setup, maintenance and security.  The advantages, disadvantages and implementation issues of Microsoft Windows and Unix are explored.

This course is a continuation of Communications and Networking.  It concentrates on implementing and administrating a diverse network of computers and other devices, including routers, switches, firewalls, network storage devices, printers, wireless devices, and a variety of services.  This hands-on course also gives students experience hacking and protecting such devices.

In this course students will participate, as part of a team, in the design, implementation and testing of a medium-to-large software project. Additionally, this course will cover topics in professional ethics, intellectual properties, privacy, and professional communication.

In this course students will participate, as part of a team, in the design, implementation and testing of a medium-to-large networked computer system. Additionally, this course will cover topics in professional ethics, intellectual properties, privacy and professional communication.